Customers Rank IP Telephony Systems
ShoreTel #1 in All Categories - Four Years in a Row
This 2007 independent report (not sponsored or commissioned by ShoreTel) is a comprehensive study based upon exhaustive interviews with enterprise IT professionals. The report analyzes current real-world business benefits of IP telephony and distills these user experiences into best-practices recommendations. Best of all, the study ranks leading IP telephony solution providers across nine different categories, which include:
- Value
- Technology
- Value Added Reseller (VAR) Expertise
- Management Tools
- Customer Service
- Solution Experience
- Product Features
- Ease of Installation & Troubleshooting
- Performance