White Papers
Seamless Unified Communications for the Everywhere Enterprise
Virtually every enterprise is everywhere these days. Employees work at offices, of course, but they also work at home and from public places, including airports, hotels, customer and partner facilities, and coffee shops. Simplicity and quality of the user experience are what make UC for the Everywhere Enterprise successful.
Monitoring an Enterprise UC Environment
Monitoring and diagnostics capabilities for unified communications systems are becoming more important and there is a wealth of information that can be cost effectively collected within an Enterprise communication system.
Best Practice Tips on Building a Unified Communications Business Case
Today’s IT investments require bottom-line, quantifiable truths and Unified communications (UC) is no exception. This whitepaper covers best practice tips on building a comprehensive business case for UC systems.
Demystifying Unified Communications
To achieve UC and other next-generation benefits, companies must build the right foundation.
SIP Trunks & UC Systems Security
This white paper examines security considerations when using SIP trunks as a means of connecting Unified Communication Systems to the outside world.
Deploying Mobile Unified Communications for Cisco
Smartphones and tablets are everywhere and many enterprises are considering deploying Unified Communications for their mobile devices. When integrated with the corporate environment, mobile unified communications provides many features and capabilities for mobile devices. Learn more about your mobile UC options if you have an existing Cisco UC infrastructure.
Deploying Mobile Unified Communications for Avaya
Smartphones and tablets are everywhere and many enterprises are considering deploying Unified Communications for their mobile devices. When integrated with the corporate environment, mobile unified communications provides many features and capabilities for mobile devices. Learn more about your mobile UC options if you have an existing Avaya UC infrastructure.
Security in Mobility Solutions
IT managers need to ensure that any Mobile UC solution deployed has built-in security – providing secured communications wherever users login and regardless of what network they choose.
Addressing the Five Requirements of BYOD for Mobile Unified Communications
Allowing employees to choose their own smartphones offers significant benefits such as increased productivity and lower device costs to an organization.
How Virtualization Complements ShoreTel’s Distributed Architecture
Enterprises of all sizes adopt virtualization as a way to improve the efficiency of IT infrastructure and decrease total cost of ownership. Customers who adopted virtualization reported better server utilization, increased application uptime, and greater IT agility and responsiveness by enabling private cloud computing.
The Changing Role of Mobile Communications in the Workplace
This enterprise mobility white paper from Frost & Sullivan shows how a solid mobile communications strategy enabling employees to communicate and collaborate anytime, anywhere and from any device is key to establishing a competitive advantage.
A Small Business Guide to Unified Communications
Unified Communications allows small businesses to stay competitive. This independent White Paper describes how Unified Communications can address SMB’s business challenges as well as provides recommendations on how to quantify return on investment and select the best communications system for your business.
Comparison of Avaya and ShoreTel Unified Communication Solutions
Whether you need to build a business case for a UC system, or are ready to select a new solution, this white paper offers a thorough, side-by-side comparison of ShoreTel and Avaya offerings to help you make informed decisions.
Mobile UC: Minimizing Cost, Maximizing Value
Mobile unified communications is the next stage in the evolution of the enterprise – a key capability that will eventually lead to the location-independence of all enterprise communications functions.
Comparison of Cisco and ShoreTel Unified Communication Solutions
Compared with Cisco products, ShoreTel UC can offer numerous advantages, including streamlined deployment and management, easier scalability, and a significantly lower total cost of ownership (TCO).
The Power of Integrated Collaboration
The world of business communications and collaboration is changing at lightning speed. New communication capabilities, called Unified Communications (UC), are adding major value to both telephone and email systems. One very powerful UC capability is Integrated Collaboration (IC), which delivers savings and value by bringing groups of people together to produce new ideas or products faster than ever before.
Is Your Network Ready for IP Telephony?
Straight facts about IP telephony planning and deployment
How to Avoid Abandoned Calls in Contact Center
This white paper examines the challenges contact centers experience stemming from high call volume, and highlights three case studies where these challenges were handled effectively.
Building the Right Attitude in Customer Service
This white paper explores how contact centers can increase customer retention and affect customer loyalty. Trust is a key element of attitude-based customer loyalty and when encouraging trust between a company and its customers, the contact center is a central organization in that development.
How to Reduce Cellular Spend with ShoreTel Mobility
See how ShoreTel Mobility can help lower costs with this sample return on investment (ROI) analysis.
Assessing the Business and Financial Impact of IP Unified Communications Systems
The ShoreTel TCO Tool as a comprehensive analytical guide to the decision-making process.
Reliability The ShoreTel Way
Reliability is a critical component of any business communication system. Learn about this cost-effective approach to enterprise-level availability.
Four Ways IT Can Control Contact Center Costs
This white paper explores the four ways in which IT managers can reduce contact center costs without sacrificing service levels.
The Case Against Complexity
The cause of IT complexity in business is clear. Learn how to identify and eliminate it.
Business Case for Integrated UC and Contact Center Solution
This white paper discusses how an integrated unified communication and contact center solution can increase customer retention and significantly enhance the customer experience.
IP Telephony: Reliability You Can Count On
Organizations naturally expect high availability for IP-based communications systems, which is why it is important to understand how IP telephony offers the crucial “five nines,” and how to evaluate IP telephony systems for this mission-critical requirement.
Building Reliable IP Telephony Systems
How Architecture and Design Differentiate ShoreTel from the Competition
From Voice over IP to Unified Communications: Simplify System Management
Examine the impact that different starting points have on modern communications system management, consider the possible advantages of delivering voice over IP (VoIP) and unified communications (UC), and see what can be achieved through the level of holistic management available only from a communications solution that is IP-based by design.
