BDO Canada

With headquarters in Toronto, Ontario, BDO is one of Canada’s largest accounting services and advisory firms. The company’s 99 offices across Canada offer a wide range of financial services and strategies to a highly diverse clientele, which includes owner-managed businesses, large enterprises, mid-market public companies, community organizations, not-for-profit agencies, and professional firms.

 “The initial [ShoreTel] demonstration showed the system could do exactly what we wanted, so we brought the ShoreTel equipment ino the lab and gave it our own test drive. It worked perfectly.” 

- Claude Vezina, Manager - National Telecom at BDO Canada.

As its workforce becomes increasingly mobile, BDO needs a phone system that ensures all client calls reliably reach the company’s accounting professionals wherever they are, seamlessly moving their offices whether they are working at home, at a client site, or on the road. When the firm decided to move its national headquarters to a new location, it decided to standardize on the ShoreTel (UC) system to provide the necessary agility in a contemporary and dynamic business climate.

"We liked where ShoreTel is going with its mobility features and ease of integration. ShoreTel also provided a proper unified messaging solution that provided full integration with the desktop, such as directory access and email integration with Microsoft Outlook."

- Claude Vezina, Manager - National Telecom at BDO Canada.

After a thorough financial analysis, BDO’s top-level executives concluded that ShoreTel offered the most cost-effective, feature-rich and reliable solution and decided to implement the ShoreTel system, with more than 1,500 ShoreTel IP Phones throughout the company’s 99 offices across Canada.

• ShoreTel Office Anywhere gives BDO’s mobile workforce seamless access to all ShoreTel capabilities from anywhere and lets them see messages at a glance from their BlackBerries.
• With ShoreTel’s high reliability and advanced call handling, important client calls always get through.
• ShoreTel delivers lower costs all around: capital equipment, implementation and training, user licenses, and post-implementation support.

"Our smaller offices use ShoreTel Huntgroups to make sure callers talk to a live person. Now we never have to worry that an important client call is missed. Before ShoreTel, I often had to delay my departure for a business trip to be available for important calls. Now I can always be reached, and it’s very easy to sign into the ShoreTel system from any location."
- Claude Vezina, Manager - National Telecom at BDO Canada..