Sweda Company

Sweda is the leading provider in promotional products industry. They humbly began in a 300 square foot office and are now in a 350,000 square foot facility in City of Industry. On a daily basis people call in looking for sales, quotes, or inventory, and Sweda needed to ensure those calls were all routed directly to the right person.

“ShoreTel’s brought Sweda confidence. And what I mean by that is ShoreTel has given us the confidence to be up 24 hours 7 days a week.”
— Jim Hagen, President and CEO, Sweda Company LLC.

When contemplating a new system, Sweda looked at all the big players: Cisco, Avaya and ShoreTel. They were looking to drastically improve customer service, so they needed to monitor the number of missed calls and examine the overall amount of inbound calls to make sure the company was staffed accordingly.

“ShoreTel allowed us to move at the speed of our business. Where were able to redefine business processes or redesign our call center on the fly without being limited by a phone system.”
— Rich Santos, IT Director, Sweda Company LLC.

The simplicity of the ShoreTel solution stood out to Sweda, whereas the other providers were much more complex. With ShoreTel a ShoreTel Business VoIP system, softphones and ShoreTel Enterprise Contact Center, Sweda is now providing the best customer service possible.

“If a colleague of mine asked me what phone system we should be looking at for our business I would tell them to look no further than ShoreTel. ShoreTel has been a great solution for us has given its true confidence in our business and is absolutely the best decision we ever made.”
— Jim Hagen, President and CEO, Sweda Company LLC.