Emeco Holdings Limited

Heavy earthmoving equipment hire in the mining and civil construction industries is a specialist business and increasingly global. For the Australian-listed Emeco Holdings Limited (ASX: EHL), it is a business that draws on 40 years of experience managing a global fleet of more than 1300 heavy earthmoving machines.

Emeco clients range from small businesses to global corporations servicing projects across Australia, Indonesia, Canada and the United States in challenging and often remote areas. Solutions involve capital efficiencies comprising equipment rental, used machinery sales, parts supply and asset management services.

"We considered other systems but they were either too costly to implement, or did not provide the flexibility that we were looking for. ShoreTel is considered a market leader and that gave us great peace of mind."

— Alan Doyle, IT Manager, Emeco

Due to its growth in Australia and prior acquisitions, Emeco was using five separate telephony systems across 12 sites in Australia and its four locations in the U.S. and Canada. This patchwork of systems was creating more problems than it was solving and could not provide the efficiencies needed to leverage the existing network in a cost-efficient manner.

In addition, there was no centralised management that could help the company gain the efficiencies being generated elsewhere at Emeco, particularly through the use of quality technology. Each site directory was being managed separately. Changes, moves or adds had to be accompanied by a directory change at every site, on every system, for every directory, every time.

Emeco needed a system that allowed it to leverage its existing IP network, provide consistent telephony between all 16 sites, centralised management of the complete system, and provide direct integration between the system and other UC technologies.

"Our objectives were to improve efficiency and administration of the telephony system and improve productivity through collaboration and information sharing. We also wanted to reduce costs and instill a sense of belonging within Emeco, which is a global company." 

— Alan Doyle, IT Manager, Emeco

Emeco selected a ShoreTel UC system comprising 26 ShoreTel voice switches, and 270 ShoreTel Phones, models , as well as ShoreTel Call Manager. The system is deployed across Australia, the U.S. and Canada. Benefits include:

• Centralized telephony management and reporting creates a more robust, and effective voice-based system.
• Ease of management enables moves, adds and changes to be made by internal staff at minimal cost.
• International calls can be made and transferred between 16 sites at little or no cost, and internal directories used across the company are updated only once from any of its locations.
• ShoreTel Call Manager application provides total visibility on the availability of staff, and ShoreTel Mobile Call Manager allows staff to see call details while on the road.
• IT staff is now able to manage a global telphony system with ease and efficiency.

"We are also obtaining a variety of cost savings in STD and ISD calls to and from our sites that are now free. IT staff are now saving time on admin tasks that can be spent on more productive work, and the ShoreTel UC system provides great flexibility to users on how they use their telephone either from their PC or a handset. ShoreTel has made everyone’s jobs easier."
— Alan Doyle, IT Manager, Emeco