Kaseya

Based in Lausanne, Switzerland, with 30 offices in 20 countries, Kaseya is the leading global provider of IT Systems Management software. With the Kaseya offices and its customer base currently dispersed throughout the world, communications over the internet and telephone represents a critical factor in everyday business.

“We have a highly mobile and very distributed workforce increasing our need for cost-effective communication capabilities. ShoreTel fulfilled a very positive role as our new telephony system.”
— Max Duncan, Head of Corporate IT, Kaseya.

Kaseya was looking for a cost-efficient telephony system to support its mobile workforce and seamlessly connect its offices across the globe. They also needed an easy-to-use system that offered rapid deployment at new locations and integration with Salesforce.com CRM system. Their existing broadband connection was unable to meet Kaseya’s need for one standard voice over IP platform that supported the company’s global expansion while reducing the workload of IT staff.

“Our employees are very mobile. With the ShoreTel system in place, a caller will not even notice that someone is not in the office. He or she will be put through to a mobile or home phone seamlessly. This is a big improvement in terms of customer service compared to our previous system”

— George van Brugge, Executive Vice President and General Manager EMEA, Kaseya.

Working closely with local ShoreTel partners, Kaseya implemented the ShoreTel Unified Communications (UC) solution, with 450 ShoreTel IP Phones and Office Anywhere. Salesforce.com Call Center Adapter Software Application, across 40 sites. Moving to a standard telephony system throughout the organization has streamlined internal communication, enhancing collaboration and speeding up decision-making processes. Benefits include:

• Scalability of ShoreTel’s UC system supports Kaseya’s global expansion.
• Office Anywhere enhances enterprise mobility by making mobile employees available regardless of location.
• ShoreTel availability reinforces Kaseya’s ‘Follow-the-sun’ support to increase customer satisfaction.

“Since we put the new ShoreTel system in place our phone costs have gone down by over ten percent. The major advantage though is that every colleague around the world is just four digits away.”
— George van Brugge, Executive Vice President and General Manager EMEA, Kaseya.