Jones Waldo Holbrook & McDonough

Jones Waldo Holbrook & McDonough is a full-service law firm with extensive experience in all aspects of corporate, business, real estate, and litigation law. Based in Salt Lake City and with offices in St. George and Park City, UT, and Naperville, IL, Jones Waldo Holbrook & McDonough is a firm of more than 85 lawyers providing a full spectrum of legal services for individuals, businesses, utilities, and governmental entities throughout the nation.

“I had specified that I wanted VoIP because we needed a workstation client and the stability you get with VoIP. We’d already prepared the company for IP telephony with Power over Ethernet (PoE) switches a year before this, so we were ready with the infrastructure. Now it was just a matter of choosing the phone system.”
— David Clark, IT Director, Jones Waldo Holbrook & McDonough.

Jones Waldo Holbrook & McDonough was utilizing a Harris PBX-based telephone system, and in 2005 learned that Harris would no longer be supporting the system it was using. However, as the firm had been planning an eventual move to an IP-based unified communications (UC) system, this news only accelerated the firm’s timeline.

“There are a lot of things about the ShoreTel system that impressed us, especially ShoreTel Call Manager. We’ve also integrated ShoreTel with our timekeeping and billing systems so we can accurately represent phone charges with the right client records.”
— David Clark, IT Director, Jones Waldo Holbrook & McDonough.

ShoreTel’s solution met all of the law firm’s top criteria: reliability, scalability, ease-of-use, and management. Its open, distributed architecture makes it ideal for multi-site organizations like Jones Waldo Holbrook & McDonough. With the help of its integration partner, Salt Lake City-based TecCon, ShoreTel provided the firm with four ShoreTel 120 Voice Switches for its Salt Lake City location, one ShoreTel 40 in St. George, one in ShoreTel 40 in Park City, and 250 ShoreTel IP Phones. With the ShoreTel system in place, integrated directly with Microsoft^® Outlook^®, all firm employees are now on the same phone and voicemail system dialing coworkers by name, and enjoying contact screen pop and calendar integration. Other benefits include:

• ShoreTel easily integrates with the firm’s billing and timekeeping systems, which enhances the firm’s ability to record account activities and charges, as well as bill clients.
• The system’s distributed architecture means that even in the case of a natural disaster or the unlikely event of a failed switch, calls are rerouted to the other voice switches without a hitch.
• Enhanced productivity with a built-in suite of versatile, real-time tools that put flexible features, telephony and IM control, and collaboration services at employees’ fingertips.
• The system, which looks and behaves like a single, unified platform, scales with plug-and-play simplicity across sites, and can be managed from anywhere on the network with the Web-based interface of ShoreTel Director.

“I liked the redundancy aspect of ShoreTel, the ability to self heal and still get calls through another office if there’s a problem at one of the sites. The distributed architecture is important when you need to ensure reliable communications.”
— David Clark, IT Director, Jones Waldo Holbrook & McDonough.