Headquarter Toyota

Ranked within Toyota’s top 20 volume dealers, Miami-based Headquarter Toyota is a thriving family-owned dealership known for its outstanding customer service. Built with a 22,000 square foot facility and state-of-the-art showroom nearly a decade ago, Headquarter Toyota was the first dealership of its kind in the United States to combine progressive architectural design and pioneering technology to enhance the customer experience.

“…only ShoreTel offered a compelling whole solution—the simplicity of the user interface, the scalability of the infrastructure, and a sophisticated yet easy-to-manage IP architecture—even the demo was simple and smart…[it] just plugged in and two minutes later, it was up and running and everything worked as we’d hoped.”
— Judy Serra, Controller and Assistant General Manager, Headquarter Toyota.

Having grown to two locations and 300 employees, the company sought more efficient ways to conduct meetings and expedite staff interactions while fostering a cohesive working environment. Its existing phone infrastructure was decades-old but had sufficed for the one location. Headquarter Toyota has always utilized technology innovations to support sales staff and facilitate efficient processes, and wanted a VoIP solution to help them to build upon the tech-savvy and environmentally friendly strengths of the dealerships.

“We wanted to connect the two sites and add…4-digit dialing, screen pops, chat and instant messaging, to make daily work interactions uncomplicated and meaningful. We needed to ensure that a new IP solution would fully integrate with our ADP and other industry applications without causing any extra work for users.”
— Judy Serra, Controller and Assistant General Manager, Headquarter Toyota.

ShoreTel Voice Switches were installed at each location for redundancy and reliable networked communication across the company, so that both sites can work independently in the event of unforeseen outages. ShoreTel IP Telephones were installed, including models IP 115s, IP 230s, IP 265s and IP 565s, to address Headquarter’s diverse call handling requirements with phenomenal clarity. The Headquarter family is already reaping the benefits of its ShoreTel UC Platform, from cost savings and efficiencies to readily available productivity tools.

“We’ve seen savings in travel costs, calling costs and in personnel costs…and because the ShoreTel system is so straightforward, we only need one person to manage the phone system rather than one for each location. As a result, we’re simply spending less and getting more.”

— Judy Serra, Controller and Assistant General Manager, Headquarter Toyota.