Greene Broillet & Wheeler

Greene Broillet & Wheeler, LLP, based in Santa Monica, CA, is among the top-performing plaintiffs’ trial law firms in the state. Specializing in a full range of personal injury and civil law, each client is represented by a highly skilled legal team led by several attorneys specializing in the specific legal issues surrounding their injury. Trial experts, in-house investigators, demonstrative evidence experts, jury consultants, and mock trial experts add strength to the firm’s successful teams. The firm’s commitment to presenting irrefutable evidence of its clients’ claims has helped it achieve a phenomenal success rate.

“The bottom line was that ShoreTel was going to save us money from the beginning, with the cost of the system and right through the years because it’s so easy to manage in-house.”
- Bill Krovetz, Executive Director, Greene Broillet & Wheeler.

In early 2005, the law firm decided that it was the right time to look into IP telephony to replace its outdated Meridian PBX system. The vendor was in the process of phasing out the old system, and the firm knew it needed a new system that would accommodate its future needs. The IT team studied proposals from three vendors, placing the priority on ease of use and management, lower total cost of ownership, and a full set of unified communications features.

“I decided to start with our integration partner, and see what their recommendations would be for a new system. I knew about VoIP but not the way our partner does. They were really excited about ShoreTel and they gave us a demo and customer references.”
- Ken Stone, Information Systems Manager, Greene Broillet & Wheeler.

With the help of its local integration partner in Torrance, CA, ShoreTel provided Greene Broillet & Wheeler with three of its ShoreTel 120 Voice Switches, two ShoreTel T1s, and more than 65 ShoreTel IP Phones. The firm also has a 12-port ShoreTel Conference Bridge that integrates smoothly with the system and delivers high reliability for the firm’s conference calls. The integrated tools of ShoreTel Call Manager enable employees to manage all of their communications from their desktops. Other benefits include:

• Cost savings achieved with ShoreTel Director, which enables IT staff to manage the system from a single Web-based interface.
• Conference Bridge permits teams at the firm to hold conference calls and meetings on the fly, while avoiding expensive third-party conference calling services.
• ShoreTel capabilities improve productivity, help enhance client service, and provide a method for archiving case-related voice messages.
• Hunt groups capability helps to ensure that incoming client calls are answered before rolling over to voicemail, and also helps the firm manage its eight fax lines.

“The quality of sound on the ShoreTel system is great, which is important since we have a lot of conference calling going on at the firm. We save money because we handle our own conference calls internally, and it’s easy for anyone to set up — they don’t need to put in an IT request to set up a call.”
- Ken Stone, Information Systems Manager, Greene Broillet & Wheeler.