Glacier Fish Company

Glacier Fish Company is known for bringing its high quality GlacierFreeze frozen-at-sea seafood products to global markets direct from the North Pacific fisheries. In the fishing industry, the company is known as a communications technology pioneer, the first to implement satellite high-speed mobile broadband service in the Bering Sea.   

“Before implementing ShoreTel, we used to have to think about communication between the captain and an executive at the home office. Users at sea could call on a satellite phone, which was expensive and involved. Now we don't think about it at all. ShoreTel lets the captain of the ship call anyone at headquarters directly by dialing four digits."
— Jonathan Lockwood, Technology Manager, Glacier Fish.

A fire on board the Pacific Glacier ship required a complete rebuild and gave Glacier Fish the opportunity to successfully explore ship-to-shore communications with the latest IP technology from ShoreTel. Glacier needed flexible functionality to support all of the company's operations, easy deployment between ships and the main office, and an intuitive user interface for the ship's crews.

"All Phase had the ShoreTel system configured before I got to the office. As soon as they finished configuring the SIP trunking, everything just worked. Not only was ShoreTel easy to deploy, it's easy to make changes on the ship from my office in Seattle."
— Jonathan Lockwood, Technology Manager, Glacier Fish.

Glacier had already deployed a ShoreTel UC system in its main office, and found ShoreTel to be outstanding on every count: ease of use, support, technology, perfromance, cost and reliability. The successful deployment included switches from ShoreTel Technology Partner, Enterasys.

• Reliable, clear communications with vessels connect and align operations for a competitive advantage.
• IP communications reduces costs by eliminating satellite phone usage.
• Robusts ShoreTel equipment handles the rugged marine environment.
• Bandwidth optimization delivers crystal clear voice regardless of location or distance.
• Micorsoft Outlook integration lets employees work in familiar ways.

"Compared to our old satellite phones, it doesn't cost anything to use ShoreTel."
— Jonathan Lockwood, Technology Manager, Glacier Fish.