DeHaven Eye Clinic

Since its founding in 1964 by C. R. DeHaven, DeHaven Eye Clinic has been the leading vision health provider to East Texans and the first to offer many treatment advances in the area. Its mission is to serve the area communities with much-needed dedicated and compassionate professionals who seek the best in care for patients.

“With ShoreTel in place, we estimate our long distance rates have dropped about 50 percent. We have also been able to eliminate quite a few phone lines, saving us $500 per month.”
— Donna Rayborn, Manager, DeHaven Eye Clinic.

In early 2006, DeHaven Eye Clinic had an outdated Nortel PBX-based telephone system that wasn’t performing properly and couldn’t accommodate the company’s planned growth. Voicemail messages were being lost, sometimes retrieved days later, and calls were being dropped because the system was simply maxed out. In order to add more extensions, DeHaven Eye Clinic would have had to replace the smaller system with an entirely new Nortel system. Working with a local reseller to identify possible replacements, the clinic’s team looked at a carrier-based solution, as well as the ShoreTel solution.

“That was the first thing we learned about ShoreTel, their excellent focus on customer satisfaction, and things only got better from there.”
— Christopher Morris, IT Manager, DeHaven Eye Clinic.

After taking a closer look at ShoreTel, watching a demo at the reseller’s office, and talking to customer references, the clinic chose the ShoreTel IP phone system. ShoreTel provided the clinic with one ShoreTel T1, two ShoreTel 40s, and two ShoreTel 120 Voice Switches for its Jacksonville, Longview, and Tyler locations, as well as approximately 60 ShoreTel IP Phones. With the deployment, all DeHaven Eye Clinic employees are now on the same phone and voicemail system, using four-digit dialing to reach each other across locations, and even dialing coworkers by name. Other benefits include:

• DeHaven Eye Clinic saves $500 a month in line charges because interoffice calls utilize the clinic’s existing infrastructure.
• Staff productivity is boosted and collaboration enhanced with ShoreTel Call Manager, which provides easy access to integrated communications tools, including on-the-fly conferencing, presence information, and document sharing.
• Advanced mobility capabilities such as ShoreTel’s Follow Me Find Me ensures patients reach the doctors or clinicians they need, when they need them.
• The clinic uses ShoreTel’s Workgroups to improve service and direct patient calls to specific workgroups for appointment scheduling, surgical counseling, and insurance and billing.

“It’s night and day going from the old system to the ShoreTel system now and we couldn’t be more satisfied. ShoreTel has enhanced our communications practices both externally and internally.”
— Donna Rayborn, Manager, DeHaven Eye Clinic.