Broad Institute

The Cambridge, Massachusetts-based Broad Institute brings together world-class faculty, researchers, students and professional staff from across the MIT and Harvard communities and beyond, to identify and overcome the most critical obstacles to realizing the full promise of genomic medicine. Continued contributions and a secure endowment let the institute expand from its first facilities into a second seven-story building, housing office, research laboratory, retail and museum space, along with two other buildings. 

“We wanted a phone system that is easy for busy scientists to use and simple for our IT staff to manage. The ShoreTel deployment was completely seamless for users. We were impressed by how smooth and easy the rollout was.”

- Stan Diamond, Manager of IT Business Operations, The Broad Institute.

Today, the Broad Institute has grown into a global collaborative, crossdisciplinary research organization with more than 1,500 employees, associates and researchers around the world. To foster open communication and keep knowledge flowing among its collaborators and associates, the Broad Institute relies on a ShoreTel unified communications (UC) system.

“Our goal was to choose a single vendor who could design the system, install and implement it, and provide on-going support so we could focus on providing resources to support research, rather than a complex, time-consuming communications system.”
- Stan Diamond, Manager of IT Business Operations, The Broad Institute.

Broad deployed a ShoreTel UC system with redundant switches in four separate buildings to ensure reliability and access to voicemail, about 1,200 ShoreTel IP phones: models110, 230 and 265, plus analog lines and conference phones. Benefits include:

• Ease and speed of implementation and scaling fits Broad Institute’s rapid growth
• Reliability is assured by ShoreTel’s distributed architecture and redundant servers
• Significant projected savings in lease and support costs over five years
• Ease of management accommodates moves, as well as new branches and staff

“ShoreTel’s voicemail options make it easy for people to have voicemail emailed as a .wav file or to simply be notified via e-mail that voicemail has been received. This saves a lot of time because people don’t have to make a separate call just to check voicemail.”
- Stan Diamond, Manager of IT Business Operations, The Broad Institute.