American Title, Inc.

American Title, Inc. is a family-owned and -operated company headquartered in Omaha, NE. The company prides itself on its core values, which translate into both the work it does and the service it provides for the growing real estate industry. Today the company is located in its recently-built headquarters in Omaha, NE. There are nearly 300 employees and the organization is expanding nearly every day.

“The ShoreTel system can meet the requirements of any reorganization, rather than having to tailor the reorganization to meet constraints of a phone system. That’s what you want in technology — solutions that flex to fit your business, not the other way around.”
- Paul Christiani, COO/CIO, American Title, Inc.

In mid-2006, American Title was looking to consolidate two offices in Omaha, NE, which would require a larger phone system than its existing InterTel PBX and Samsung PBX systems. In addition to accommodating growth, the organization had a strategic plan that included delivering services to clients on an aggressive schedule. In the escrow business, it is critical that people have fast access to the right contacts, and quickly.

“With our move, we had no problem with our ShoreTel phone system. The move was transparent to our customers in terms of the phone system, and this was an important issue for us.”
- Paul Christiani, COO/CIO, American Title, Inc.

ShoreTel’s reseller partner brought in equipment early, so American Title could begin testing its network before the move. ShoreTel provided six ShoreTel T1 Voice Switches, five ShoreTel 120s, two voicemail servers, and 264 ShoreTel IP Phones, models 560 and 110. The entire installation took a weekend. Business continued uninterrupted, as the rollout was done in phases. Once the new location was ready for utilization, the telephones were plugged in, and American Title was taking orders right away. Other benefits include:

• Inbound calls are answered and directed to the right party quickly, which is vital because American Title literally has to complete each title search within a set time frame.
• American Title is able to use its analog phones and fax systems with the new system, thereby making the most of its existing investment.
• ShoreTel Core Software includes a powerful voice messaging system, including user-configurable call handling options and find-me routing. The voice messaging system can be accessed visually from ShoreTel Call Manager or the user’s Microsoft^® Outlook^® inbox.
• Significant time and cost savings achieved as IT staff can maintain the system with the Web-based interface of ShoreTel Director, making all moves, adds, and changes in-house, and in minutes.

“Before ShoreTel, it used to take three or four days to move 40 or 50 people. We just did a big move and one person moved 40 people in three hours. We're saving money because we used to have to call for help with moves, and we’re also saving on telco costs because we reduced the number of trunk lines from eight to six. Everywhere you look, we’re saving with ShoreTel.”
- Paul Christiani, COO/CIO, American Title, Inc.