AP+M

AP+M provides gas turbine engine parts to many of the world’s large manufacturers. Headquartered in Boynton Beach, Florida, AP+M is the largest independent stocking distributor of aeroderivative and heavy industrial gas turbine engine parts. With an extensive inventory and expert technical services, AP+M provides a one-stop shop for operators in markets around the world.

“We’re a distribution company—customer service is our business. Being able to communicate with customers is critical to our success.”
—Angelo Fraioli, VP and Controller, AP+M

To maintain its global reputation for reliability and excellence, AP+M needed to lay a better foundation for business communications with customers. A decades-old Avaya PBX system and extensive long-distance changes were hampering pervasively simple communications, especially for this company on the move.

“Our sales reps felt like prisoners of their offices because of the inability to easily forward phone calls.”
—Angelo Fraioli, VP and Controller, AP+M

AP+M selected a ShoreTel UC solution comprising ShoreTel telephones, switches and licenses, along with ShoreTel Mobility and ShoreTel’s Salesforce.com™ Call Center Adapter. Fraioli had wanted to purchase a new IP-based phone system at the same time as a mobility package, and ShoreTel provided everything in one easy-to-use platform.  

Benefits include:

• Elimination of switchboard at US$45,000 annually
• Return on Investment in two years
• Annual cost savings on long-distance usage by 25 percent

“ShoreTel helps cut international roaming and long-distance costs. We’ve already cut our phone bill by 25 percent,”
—Angelo Fraioli, VP and Controller, AP+M