White Paper
A Small Business Guide to Unified Communications
Unified Communications allows small businesses to stay competitive. This independent White Paper describes how Unified Communications can address SMB’s business challenges as well as provides recommendations on how to quantify return on investment and select the best communications system for your business.
White Paper
A Spectrum of Choices for Unified Communications
As small-to-medium sized businesses continue the trend of adopting IP telephony, the value proposition of Unified Communications (UC) becomes stronger and more self-evident.
White Paper
Addressing the Five Requirements of BYOD for Mobile Unified Communications
Allowing employees to choose their own smartphones offers significant benefits such as increased productivity and lower device costs to an organization.
White Paper
Best of Breed Solutions Can Click for Collaboration
There are different ways of deploying unified communications that can impact the technology’s value to the organization. As a result of customer demand, vendors today are joining forces with other application providers to offer best of breed solutions. These solutions offer industry-leading reliability, scalability and simplicity while also lowering the total cost of ownership of the system.
White Paper
Best Practice Tips on Building a Unified Communications Business Case
Today’s IT investments require bottom-line, quantifiable truths and Unified communications (UC) is no exception. This whitepaper covers best practice tips on building a comprehensive business case for UC systems.
White Paper
Building Reliable IP Telephony Systems
How Architecture and Design Differentiate ShoreTel from the Competition
White Paper
Building the Right Attitude in Customer Service
This white paper explores how contact centers can increase customer retention and affect customer loyalty. Trust is a key element of attitude-based customer loyalty and when encouraging trust between a company and its customers, the contact center is a central organization in that development.
White Paper
Business Case for Integrated UC and Contact Center Solution
This white paper discusses how an integrated unified communication and contact center solution can increase customer retention and significantly enhance the customer experience.
White Paper
Comparison of Avaya and ShoreTel Unified Communication Solutions
Whether you need to build a business case for a UC system, or are ready to select a new solution, this white paper offers a thorough, side-by-side comparison of ShoreTel and Avaya offerings to help you make informed decisions.
White Paper
Comparison of Cisco and ShoreTel Unified Communication Solutions
Compared with Cisco products, ShoreTel UC can offer numerous advantages, including streamlined deployment and management, easier scalability, and a significantly lower total cost of ownership (TCO).