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ShoreTel IP Phones for ShoreTel Sky
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How to Avoid Abandoned Calls in Contact Center
This white paper examines the challenges contact centers experience stemming from high call volume, and highlights three case studies where these challenges were handled effectively.
5 Tips to Choosing the Right Business Phone System
IP phone and unified communications solutions have evolved to allow businesses to leverage powerful applications and technologies in an effort to improve productivity and boost success.
IP Telephony from A-Z - The Complete IP Telephony eBook
Best practices for using the wide range of technologies encompassing IP telephony are outlined in this guide.