Analyst Research
Aberdeen's Unified Communications TCO Benchmarking Study
Total cost of ownership is a key metric for assessing costs, benefits and risks of a UC solution - enabling organizations to properly evaluate competing solutions. It aligns their final decision with business needs, while understanding the effects of future requirements and functionalities.
Analyst Research
Aberdeen’s IP Telephony TCO Comparison
This Aberdeen report compares the total cost of ownership for an IP telephony system and how businesses can lower their total cost of ownership (TCO) by selecting a simple yet sophisticated Ip phone system solution.
Analyst Research
Forrester Report on Collaboration Tools
Content and collaboration (C&C) professionals are helping their businesses deploy a number of tools to keep information workers connected and productive. However, Forrester data consistently shows that these employees use collaboration technology sparingly — and if these tools are essentially shelfware, they won’t benefit the business or IT.
Analyst Research
Forrester Report: Build A Better Business Case For UC
This July 2012 report details Forrester Research inc.’s recommendation for IT professionals building out a Unified Communications and Collaboration infrastructure within their business. The key to success of a UC deployment is delivering benefits to both users and business units.
Analyst Research
Frost and Sullivan Best Practices Guide
Communications endpoints are a key part of the enterprise workers' communications tool kit. As their functionality expands, enterprise workers are becoming more efficient at their jobs. And now, the line between enterprise and consumer devices is blurring as workers begin to bring their personal devices to the office.
Analyst Research
Gartner Corporate Telephony Magic Quadrant
This publication features independent research from Gartner, providing guidance for those interested in updating or replacing a telephony system via criteria meant to address both short and long-term objectives.
Analyst Research
Gartner Magic Quadrant for Unified Communications as a Service, North America
This must-read publication features independent research from Gartner, providing a wealth of information around Unified Communication as a Service vendors.
Analyst Research
Gartner MarketScope for Unified Communications for the SMB Market, North America
This must-read publication features independent research from Gartner, providing a wealth of information around Unified Communication systems. Unified Communications vendor ratings, along with their strengths and cautions, are provided.
Analyst Research
Guide for Mobile Unified Communications
This report examines the trend of “bring your own device” in context, using Aberdeen’s research to discuss the issues, challenges and option associated with mobile unified communications.
Analyst Research
Harte Hanks Customer Loyalty Study - IP Telephony System Manufacturers
In July 2012, Harte-Hanks, performed a Customer Loyalty Study in the IP Telephony System Manufacturers market segment within U.S. based corporate environment. Leveraging a globally recognized brand loyalty metric called Net Promoter Score (NPS), to determine the customer loyalty by manufacturer.