System Management

ShoreTel’s easy-to-use management tools simplify the maintenance and monitoring of your ShoreTel's on-premise unified communications (UC) system. These tools permit centralized management from intuitive, Web-based interfaces. With minimal training, IT staff can manage the system from anywhere on the network, freeing up energy and resources for more mission-critical tasks.

ShoreTel Director provides the core management of the ShoreTel UC System. This Web-based tool streamlines the management of all voice applications across locations into one best-in-class interface.

ShoreTel Director

ShoreTel Enterprise Contact Center Director provides additional management control for our contact center application, for advanced IVR and call control scripting, reporting and workflow management.

ShoreTel Enterprise Contact Center

ShoreTel Director

ShoreTel Director for Unified Communications and IP Telephony

ShoreTel Director provides the core management of the ShoreTel UC System. This Web-based tool streamlines the management of all voice applications across locations into one best-in-class interface.

ShoreTel Director

ShoreTel ECC Director

ShoreTel Enterprise Contact Center Director provides additional management control for our contact center application, for advanced IVR and call control scripting, reporting and workflow management.

ShoreTel ECC Director

Next Steps