Microsoft UC Integration
Integrating Microsoft unified communications (UC) products with an IP telephony system requires several protocols and multiple layers of integration. ShoreTel addresses this multi-thread requirement by leveraging its distributed architecture, developing new industry-standard interfaces, and continuously improving existing APIs.
The ShoreTel UC system can be combined with one or more elements of the Microsoft UC portfolio, from Office Communication Server and Exchange in the data center to Office Communicator and Outlook on the desktop. With the most flexible integration options in the industry, the ShoreTel business communications system can extend and enhance your Microsoft UC investment.
ShoreTel delivers multiple integration solutions for Microsoft UC users:
Remote Call Control with Office Communicator
Integrate the ShoreTel CSTA Server with Microsoft Live Communication Server (LCS) or Office Communication Server (OCS) to enable Microsoft Office Communicator to control the ShoreTel desktop phone and receive telephony presence information from the ShoreTel UC system.
IM and IM presence with ShoreTel Call Manager
Use the SIMPLE (SIP for Instant Messaging and Presence Leveraging Extensions) protocol to enable LCS or OCS to deliver IM functionality to both ShoreTel Call Manager and Microsoft Office Communicator users concurrently.
Unified Messaging with Microsoft Exchange
Leverage a direct SIP connection to integrate the unified messaging services available in Microsoft Exchange and deliver voice and inbound fax messaging capabilities to the ShoreTel user.
Microsoft Voice interoperability with ShoreTel IP Telephony
Take advantage of Microsoft-compatible third-party gateways to establish a voice tie between the ShoreTel UC system and Microsoft OCS users to allow voice calls and conferencing between the two entities.
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