Business Process Integrations
Today's organizations increasingly rely on best-of-breed business process solutions to remain competitive and to ensure efficient operations. ShoreTel's support of open standards offers customers the flexibility to integrate leading applications with their business communications systems.
From within a single application, Salesforce.com users can handle their business communications, and benefit from ShoreTel's robust feature set.
Seamlessly integrates Microsoft Dynamics CRM with the ShoreTel business communications system for access to customer records during every call.
Solutions include controlling ShoreTel phones and seeing telephony presence via Office Communicator (MOC) and exchanging IM and presence information between ShoreTel Call Manager and MOC users.
By insulating the user from having to perform the phone system side of programming, this desktop “helper” speeds the development of proprietary screen pop applications.
Combining two leading products into a single interface for enhanced productivity, shorter response times, and greater flexibility.
Integrates ShoreTel with legal and professional services accounting software for accurate call tracking and billing.
Highlights and creates clickable links to phone numbers found on any Microsoft Internet Explorer and Mozilla Firefox Web page.
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