Business Process Integrations

Today's organizations increasingly rely on best-of-breed business process solutions to remain competitive and to ensure efficient operations. ShoreTel's support of open standards offers customers the flexibility to integrate leading applications with their business communications systems.


From within a single application, Salesforce users, Windows and Mac alike, can handle their business communications with Salesforce Automation, and manage all call connection information with Salesforce Reports and Dashboards.

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Sage ACT!

Brings UC capabilities to Sage ACT! to automate business workflows and ensure accurate bookkeeping, enabling organizations to be more efficient and keep their customers satisfied.

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Microsoft Dynamics CRM

Seamlessly integrates Microsoft Dynamics CRM with the ShoreTel business communications system for access to customer records during every call.

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Microsoft UC Integration

Solutions include controlling ShoreTel phones and seeing telephony presence via the Microsoft Lync 2013 CSTA and exchanging IM and presence information between ShoreTel Communicator and Lync or MOC users.

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Universal CRM Connector

By insulating the user from having to perform the phone system side of programming, this desktop “helper” speeds the development of proprietary screen pop applications.

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NetSuite CRM

Combining two leading products into a single interface for enhanced productivity, shorter response times, and greater flexibility.

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Cost Recovery Integration

Integrates ShoreTel with legal and professional services accounting software for accurate call tracking and billing.

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Web Dialer

Highlights and creates clickable links to phone numbers found on any Microsoft Internet Explorer, Mozilla Firefox, and Google Chrome web page.

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IBM Sametime Integration

ShoreTel Communicator for IBM Sametime is a powerful and reliable collaboration and unified communications solution that combines the power of IP telephony and unified messaging with IBM’s Sametime communications and collaboration tools.

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