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ShoreWare CSTA Server
As technologies change and IT budgets are curtailed, investing in open standard solutions is essential to help reduce costs and provide a platform for growth. Siloed information and proprietary lock-ins are milestones of the past.
The ShoreWare CSTA Server helps organizations increase business agility and lower costs by delivering an open standard interface based on the Computer Supported Telephony Application (CSTA) protocol that enables external application integration with the ShoreTel UC system.
ShoreWare CSTA Server integrates IP telephony and application silos so IT groups can leverage their existing investments in CSTA-enabled applications. As a result, users become more productive quickly, and organizational efficiency is improved.
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Features
- Open CSTA APIs are exposed for external application integration
- Compliant with latest CSTA protocol versions : CSTA version III ed 7, XML CSTA*, UACSTA (SIP CSTA and TR87)
- Remote call control of ShorePhone IP Telephones, analog phones or SIP phones is enabled via CSTA compatible external applications
- More than 17 CSTA controls are provided, including: Monitor Start/Stop, Alternate Call, Answer Call, Clear Connection, Conference Call, Consultation Call, Deflect Call, Hold Call, Make Call, Retrieve Call, Single Step Transfer Call, Transfer Call, Call Control Events, Get Do Not Disturb, Get Forwarding, Set Do Not Disturb, Set Forwarding.
* This interface available through the ShoreTel Developer Network.
Benefits
- Compliance with computer telephony integration (CTI) international standards helps improve business agility and reduce costs
- Seamless integration between communications and business processes breaks down silos of information
- Opportunity to leverage your existing IT applications investment