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Workgroup
ShoreTel Workgroup's is an attractive entry level call center that is designed for informal groups looking to become more efficient in their operations. Tightly integrated with the ShoreTel phone system, workgroups provide a simple call center to customers at an extremely low total cost of ownership.
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Success Stories
- Sovran Self Storage
- Century 21 M&M and Associates
- Fort Worth Transportation Authority
- Warn Industries
- Portland Water District
Whitepapers
Key Features
- Voice call routing
Allows the routing of incoming voice calls to agents.
- Simple management
Provides desktop real-time tools, as well as historical views for better call center operation.
- Longest wait routing
Callers are automatically delivered based on how long they have been waiting.
- Basic Announcements
Each caller can be queued and presented with multiple levels of menus, with options to continue holding or to exit to another destination.
- Scheduling
Ability to schedule the direction of calls to one group during working hours and to a different destination during non-working hours.
- Basic integrated reports
Provides a basic view of call center performance.