Key Features

Advanced call routing

Route calls based on customer number, automatic number identification (ANI), or skill group order

Real Time management

A comprehensive view of current activity and tools for correcting identified problems.

Advanced reporting

Customizable templates and scheduling of relevant key performance indicators.

In Queue Announcements

Up to 20 in queue announcements with support for caller interactions while in queue to redirect their call to other destinations.

Multiple music sources

Customizable music-on-hold sources based on the type of service they are calling from/to

Overflow and Interflow

Automatically apply additional resources to calls waiting too long or divert callers to alternative service options.

Outbound Dialing

Caller requested scheduled call backs and abandoned call backs.

Presentation of Customer Information

Presentation of caller information (number) and collected information from the customer (such as account number, order number)