Cloud VoIP Phone Systems
For companies that would prefer to leave phone system management to the experts, ShoreTel Sky is the perfect solution.
Backed by ShoreTel’s award-winning unified communications leadership, ShoreTel Sky is your best choice for reliable, flexible, hosted business phone services.
ShoreTel’s end-to-end cloud phone system ensures a unified user experience, bringing together ShoreTel-designed IP 400 series desk phones, ShoreTel-developed IP PBX applications and business process integrations, and ShoreTel’s world-class service and support.
The inherent flexibility of a SaaS phone system allows companies to add unified communications, contact center capabilities, and CRM and ERP integrations as they need them. ShoreTel Sky delivers a phone system experience that businesses love.
Hosted VoIP, based on our ShoreTel Sky Call Conductor software, forms the heart of the ShoreTel Sky experience, and our 400 series IP phones deliver seamless integration with all ShoreTel cloud applications. Since the solutions are all from ShoreTel, with no third-party devices, our support teams have intimate knowledge of all components and are able to deliver superior service. You can deploy ShoreTel Sky with confidence, knowing that your phones will always be "future proof" and functionally integrated with ShoreTel cloud applications and easily supported by our service organization in the future.
Hosted VoIP with unified communications services bundles together a variety of easy-to-use technologies – including unified messaging, IM, presence, and mobility – that integrate data and applications with the solution's voice capabilities. Users can communicate, and collaborate, however and from wherever, on the device of their choice.
The integrated hosted contact center capabilities of ShoreTel’s cloud communications solution extend this functionality to an entire organization. Features include: full ACD control, prioritized skill routing, configurable hold treatment, and an audio library which lets call center supervisors easily store and update their recordings.
The cloud-based communications solution offers tight integration with leading CRM, ERP, and applicant-tracking software, enabling performance-enhancing functionality such as "click-to-dial," and screen pops on inbound calls that foster a more personalized customer experience. An API also allows for integration with other businesses processes or homegrown applications.
The inherent flexibility of the solution's core technology permits organizations to add services to meet their needs – and those of their customers. These services include: call recording, on-demand conferencing, voice-to-email transcription, and fax-to-email (both incoming and outbound).
Because the help desk is included, ShoreTel Cloud Services take the burden off of IT resources. Simply pressing the “?” key on one of our desktop phones will open a ticket in our CRM system, and can directly connect your users to our support engineers.