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ShoreWare Personal Call Manager

Connecting people instantly

ShoreWare Personal Call Manager helps streamline business communications, improves communication accuracy, and enhances overall productivity for every user on the end-to-end ShoreTel Unified Communications (UC) solution. By leveraging the integrated Personal Call Manager, you can realize better communications and improved customer service out of the box.

Highlights:

  • Find and connect to people fast
  • Manage voicemail and contacts through Microsoft® Outlook®
  • Access all key features such as voicemail in one window with tabbed contents
  • Continue to be effective while away from the desk attending meetings and traveling the corridors
  • Minimize end user training with a single, customizable interface
See and manage all of your voicemailLarger View

Unmatched advanced call management

  • See and manage up to 16 calls in the same interface
  • Gain easy access to advanced features such as whisper, intercom and others
  • Easily transfer or start a conference call
  • QuickDialer gives you rapid access to directories or your personal Outlook contacts

Turn any phone call into a Web conference

Users can easily transform a phone call into a Web sharing session on the fly to work on a document with the caller and speed collaboration.

Manage messages with Outlook

With Outlook integration, you can manage voicemail and contacts with features such as:

  • Listen, replay, forward and save voicemail right from the inbox
  • Call contacts right from the Outlook application
  • Define call handling from a Meeting/Appointment Request

Define routing and answering protocols

Configure different ways to handle calls or voicemail greetings whether you're "in" or "in a meeting" or the "out of the office" mode. Direct the system to route calls to you, voicemail or try to find you by calling your various assigned phone numbers.

Easy on IT department

One single interface reduces training efforts as well as capital and operating expenditures. With one installation process, a single application to support and no additional servers to deploy and maintain, the IT workload is reduced.

Customizable graphic interface

Customize the information view for the way you work. Tabbed contents allows access to all key features in one window. The window can be docked on any side of the screen so it doesn't interfere with other desktop applications.