Professional Services

Enhanced ShoreTel Reports

Gain an added level of oversight by extracting pertinent data from your ShoreTel call detail records. These specialized reports are offered individually to enhance the standard reporting capabilities included with the ShoreTel Workgroup feature are compatible with all software versions 6.1 and greater, and are fully compatible with the system-wide Web Reporting feature. Use the statistics provided to track performance, improve operations and anticipate problems.

In addition to the reports listed below, ShoreTel can design custom reports to meet individual needs.

Contact your authorized ShoreTel reseller for a quote.

Workgroup Exceptional Call Report

Presents detailed information about calls that are not ultimately answered by an agent in the expected manner. The report can be configured to display either all exception calls or only abandoned calls.

Workgroup Target Service Level Agreement (SLA) Report

Provides information about how well each agent workgroup meets defined Service Legal Agreement (SLA) targets.

Workgroup Agent Detail Login/Logout Report

Presents login/logout times and durations recorded for each workgroup agent.