Gives Workgroup supervisors information on the exact login/logout times and durations for individual agents.
Like all ShoreTel reports, the Workgroup Agent Daily Login Report allows a Date Range and a Time Range to bound the report values. Both Date and Time ranges can also specify a "no bound" condition which when specified as the lower bound means "the lowest/earliest Date or Time occurring in the report" and at the highest bound means "the highest/latest Date or Time when the report is run".
This report is grouped by day (within the parameters of the report itself), then by Workgroup, then by individual agent. For each agent, the agent's name, extension number, and times the agent logged in/logged out of the Workgroup are listed, along with the total duration logged in during that day.
"Date": Day of the year.
"Workgroup": Indicates the Workgroup name and DN.
"Agent Name": Agent's name, last name first.
"Agent #": Agent's extension number.
"Logged In": Exact time of day the agent logged in. There will be multiple entries per agent if the agent logged in/out more than once that day.
"Logged Out": Exact time of day the agent logged out. There will be multiple entries per agent if the agent logged in/out more than once that day.
"Duration (Logged In)": The amount of time the agent was logged in. There will be multiple entries per agent if the agent logged in/out more than once that day. A total duration will also appear under a double line representing the total amount of time that agent was logged in on the indicated Workgroup on the indicated day.
"Day": Flag which if set (appears as "Y") indicates the Duration column value spans multiple days (the agent was logged on from one day to the next).
"Bounded": Flag which if set (appears as "Y") indicates the Duration column value was bounded because of the report Time Range parameter. In other words, the agent was already logged in at the beginning of the Time Range (or agent continued to be logged in after the end of the Time Range).
"Concurrent": Flag which if set (appears as "Y") indicates the agent was logged into more than one Workgroup simultaneously during the time indicated.
A zip archive containing this instruction and the 3 report files (.exe, .rpt, and .crf). The 3 report files should be unzipped to the directory on the ShoreTel server containing the ShoreTel reports. In most cases, this will be "C:\Shoreline Data\Call Records 2" folder. Run this report as other ShoreTel reports by launching the .exe report file.