ShoreTel offers organizations of all sizes more than mere VoIP services: rather, ShoreTel delivers a complete VoIP business phone system that integrates voice, unified communications (UC), and contact center capabilities. Unlike many providers, ShoreTel’s VoIP telephone system is an all-in-one business communications solution; one that combines a distributed communications platform, intuitive user applications, IP phones, and an easy-to-use management system that integrates with leading business information systems.
ShoreTel’s unique purpose-built voice architecture provides a rich feature set and highly reliable distributed voice services, delivering complete business communications that scale with plug-and-play ease.
ShoreTel's business VoIP solution combines voice, video, and IM communications, along with contact center capabilities, in one intuitive desktop and mobile interface to create a common set of capabilities for users across an organization.
Within a single interface, and from anywhere they have web access, IT staff can manage the capabilities of the entire VoIP business phone system. Targeted add-ons enable call flow handling, IVR scripts, and other more specialized features.
IP Phones & Docks
ShoreTel’s business VoIP phone system offers IP phones to suit every type of user: from executive to remote office worker; operator to call center supervisor. The ShoreTel Dock enables users to bring their own smartphone or tablet to work, and click into the ShoreTel Dock to realize traditional business phone capabilities including audio quality, always-on power and ergonomic comfort, for supercharged productivity.
ShoreTel’s cloud-based communications offer businesses of all sizes proven and secure hosted VoIP, hosted unified communications, and hosted contact center solutions based on M5’s Call Conductor software. Easy integration with leading CRM and ERP solutions allows organizations to leverage their most valuable assets: people and information.
ShoreTel’s distributed architecture includes an array of open interfaces (APIs) and pre-built connectors that integrate with third-party information and applications, enabling organizations to leverage their most valuable assets: people and information.