Nice Systems
NICE is the acknowledged leader in providing IP-based solutions for contact centers, trading floors, and banking environments. Our advanced VoIP recording technology is supported by NICE’s global presence, unmatched support capabilities, market-leading expertise in implementing mission critical solutions, and a proven ability to provide advanced value-added applications.
The NICE VoIP recording solution enables customers to effectively capture, evaluate, analyze and improve multimedia interactions taking place on an IP network. It provides VoIP recording solutions to customers who are deploying ShoreTel IP telephony networks, enabling them to enhance customer experience management over converged networks.
The NICE VoIP recording solution provides intelligent recording of VoIP interactions for Total Recording, Selective Recording, Recording on Demand, and Quality Management.
Once the VoIP audio is recorded, it can be saved, archived, queried, and played back easily as analog or digital recorded audio.
Downloads
Features
- Wide range of recording options in a modular system – Total Recording, Selective Recording, Recording on Demand, Real-time Monitoring and Quality Management (QM)
- Support for hybrid VoIP and traditional telephony environments in one system, allowing gradual migration to ShoreTel VoIP
- Screen capture and storage features
- Support for G.711 (PCM) and G.729
- Proven scalability to thousands of recorded IP ports per site
Benefits
- A NICE solution from the market leader in the contact center industry
- Advanced QM solution increases customer satisfaction and improves the customer experience
- Pure software-only system installed on commercial-off-the-shelf servers
- Best performance in terms of recording channels per server, reducing the number of hardware components and increasing reliability
- NICE has the industry’s largest service organization with partners and distributors in more than 100 countries serving over 23,000 customers