CallCopy cc: Discover
cc: Voice blends different methods of call recording in a single-server solution, including Call Logging (100% recording), Random Monitoring, and Record On-Demand. You can create and prioritize multiple recording schedules, each defined by unique combinations of business rules such as Automatic Number Identification (ANI), Dialed Number Identification Service (DNIS), Queue and Skill Group. cc: Voice can block recording for outbound calls to states with 2-party recording laws. Our bcc: Compliance security package includes SSL encryption for all client-server communications, and the ability to automatically “blackout” sections of recordings based on PC events, protecting information such as credit card numbers in respect of Payment Card Industry (PCI) Data Security Standards.
Features
- Certified ShoreTel telephone recording
- Desktop screen recording
- Quality management tools included
- Intuitive design, easy to use
- IVR and Web-based surveys
Benefits
- Improve quality of telephone agents
- Increase efficiency of telephone agents
- Raise customer satisfaction, reduce customer churn
- Increase sales conversion rates
- Resolve disputes and comply with industry regulations