@Comm CommView
CommView® provides advanced VoIP Call Accounting, Call Usage and Traffic Analysis reports that are presented in easy to understand and attractive formats designed for business managers, as well as traffic reports for IT/Telecom teams.
CommView allows business managers to monitor and manage Telecom expense by department, detect potential abuse, pinpoint fraud and call hacking, and manage employee productivity by department and function. CommView provides call forensic reports to track call threats.
In addition to ShoreTel systems, CommView provides an integrated view and management of ALL third party, legacy PBX and IP-PBXs with available CDR across the network.
Features
- Easy to read, smart reports that focus on what's important
- 100% Web-browser-based
- Automatic report distribution
- Interactive, report drill down
- Self-service reports accessible by managers 24x7 - no IT intervention or user training needed
Benefits
- Reports can be instantly understood by non-technical business managers
- No client software needed - reports can be accessed by managers from any location with Internet access, 24x7
- Managers receive their reports by email
- Call event details can be easily viewed by simply clicking summary data