Resource Software International Ltd. (RSI)
SHADOWcms Enterpise call accounting is a scalable total unified communication management solution that consolidates usage data to highlight communication facility usage. Utilize Shadow CMS to identify billing irregularities, misuse, bottlenecks, inactivity, productivity or workforce expense, bandwidth needs and or requirements for auto attendant, wireless, IVR and other services. Ease system administration by highlighting traffic volumes, peak hours, grade of service, abandoned calls, blocked calls, and calls to reception.
Revolution Web Call Accounting is a robust browser based solution designed for SMB customers to track and manage analog and IP communications. The software can be used by organizations to allocate telecom costs to various individuals or departments. It can also be used to monitor telephone productivity of each employee in the company. The software can be accessed from your desktop or from around the world through a true web interface.
Features
- Scalable multi-platform, multi-user and multi-site solution that consolidates
- Adaptable to your business environment (general business, hospitality, legal/professional, education, government, etc.)
- Allocate calls and costs to individuals and/or various organizational levels (i.e. cost centers, departments, divisions)
- Built-in task scheduler to automate report generation and email delivery
- Provides real-time alerts for user definable priority conditions (i.e. 911)
Benefits
- Increases Productivity by reducing Misuse and Abuse of telephone services
- Pinpoint billing irregularities from your provider
- Improves management of telecom costs
- Improve customer service and measure effectiveness of call centers, marketing campaigns
- Study traffic patterns and statistics to effectively implement new facilities