SJS Solutions
Optymyse4™ is a premium wallboard solution combining the latest Intel® technology with intuitive browser-based configuration techniques. Optymyse4™ will allow your clients to deliver real-time ShoreTel ECC data, messaging, alerts, multi-media and live news, to agents in an eye catching, dynamic, HD format that will enrich their environment, improve motivation and improve customer care.
Strengthen your ShoreTel ECC tender, eliminate gaps and engage with the customer care audience by introducing your clients to the only rich content, multi-media wallboard compatible with ShoreTel ECC.
Features
- Optymyse4™ is a premium wallboard product, not a Dashboard or browser-based report
- Impactful visuals, dynamic animation, and complete design flexibility,
- Live RSS feeds and eye catching animation guarantee agent buy-in.
- Leading edge digital signage technology
- Infinitely scalable, high definition, content rich
- High Definition, Easy to read content
- Comprehensive range of multimedia capabilities
- Display different information on each screen
- Display data from multiple sources.
- Unlimited branding potential.
- Group and Agent statistics
- Drag and drop configurability via browser-based admin console
- Infinitely flexible; template or bespoke screen design
- Server software can be installed on client Virtual Machine
- Trigger visual and audio alarms via thresholds
- 100% scalable; multiple screens / sites (LAN / WAN)
- Compatible with any HD TV
Benefits
- Abandoned Calls - DOWN!
- Call Wait Time - DOWN!
- Complaints - DOWN!
- Client Attrition - DOWN!
- Agent Communication- FASTER!
- Agent Confidence – SKY HIGH!
- Create a continuous power feedback loop of actionable information
- Ensure agents deliver on customer care promises
- Empower agents and create confidence through knowledge transfer
- Instigate changes in agent behaviour in real-time
- Accelerate decision making
- Make real time data work harder
- ShoreTel approved and tested since 2009