OAISYS Tracer / Talkument

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OAISYS® Tracer and Talkument voice documentation and call center management software helps companies within a variety of industries - including healthcare, automotive dealerships, financial services and manufacturing - attract and retain customers by digitally capturing phone-based interactions for simple retrieval, playback and management. OAISYS solutions enable companies to address risk management, quality assurance, customer retention, dispute resolution and other critical business concerns. We offer superior integration with ShoreTel business phone systems, ensuring the right fit for a broad array of organizational needs.


Features

  • Ability to highlight, annotate and share select portions of a call recording
  • Selective call recording, allowing only desired extensions to be monitored
  • Flexible call recording connectivity options, including IP station side, trunk side, digital station side and VOX recording
  • Playback via encrypted media file streaming for a high level of security
  • Live call monitoring capabilities, allowing real-time agent coaching and personnel development

Benefits

  • Provides an organization-wide interaction management solution via unlimited user license for Talkument
  • Easily monitor, manage and improve workforce performance for superior customer retention and revenue protection
  • Simplify dispute resolution and streamline business processes
  • Ensure regulatory compliance and improve risk management
  • Promote ease of collaboration through seamless, immediate transfer of information