Direct Access to the Support You Need

Our commitment to customer satisfaction doesn't end with installation. We want you to be as satisfied with your ShoreTel system today, as you were the day it was installed.

You can count on getting the support you need, when you need it, either directly from ShoreTel, or via one of our authorised service partners.

Service Requests Login - in English
Log or check the status of a Support Request, or to log in to your Remote or Control Point session.

Documentation - in English
Search for support materials in a variety of media, including downloads, FAQs, and tutorials. Support materials are also available by release.

Search Technical Knowledgebase - in English
To find the information you need in our Technical Knowledgebase, enter two to three keywords.

For answers and assistance, contact your local ShoreTel authorised partner:
Local Contact
+61 (0)2 9959 8000

If you have technical support questions that can’t be addressed by your ShoreTel authorised partner, call our Technical Support team:
+61 (0)2 9959 8080