User Groups

With ShoreTel’s continued growth and high number of passionate ShoreTel customer advocates, we are pleased to announce materials for customers and partners to launch their own regional user groups. The objectives of ShoreTel regional user groups are to provide a venue for ShoreTel customers to network with their peers, foster a sense of community among users, and to learn about ShoreTel technologies. To help you plan and run successful ShoreTel regional user groups, please refer to the materials below. Questions? Email us at usergroups@shoretel.com.

Starting a regional user group is a great opportunity to meet and network with other ShoreTel customers. It also provides you with leadership opportunities and the opportunity to position yourself as a thought leader in the unified communications space.

Objectives: The first thing you need to do is identify what the objective of your user group is. Is it to share best practices, network, educate, socialize special interest group, etc.? Having an objective in mind will help keep your group focused.

Naming: When naming your group, we recommend including the word ShoreTel in your user group name to ensure your group is recognized as being associated with ShoreTel *

Notify ShoreTel: We want to hear about your new user group! Send an email to the ShoreTel Power User Group Manager usergroups@shoretel.com to let us know your name, location, and number of users. We will post on our Power User website and include in our monthly customer newsletter.

Members: The most effective way to recruit new members is by leveraging your contacts at ShoreTel and your ShoreTel partner. Once you start signing up members, make sure to leverage them to help recruit more members. If you need help finding members ShoreTel can email customers in your area to let them know about your user group. Send an email to the ShoreTel Power User Group Manager (usergroups@shoretel.com) to see if ShoreTel can provide a list of local users you could invite or send an invite out for you.

Funding: User groups can determine if a fee exists to run groups. Typical expenses to run user groups can include room rentals, equipment, refreshments, social networking activities, etc.

Options: While most regional user groups hold inā€person meetings, others have implemented communication and sharing vehicles including Facebook, website, and online networking forums.

Why would I want to start a regional user group?

Starting a regional user group is a great opportunity to meet and network with other ShoreTel customers. It also provides you with leadership opportunities and the opportunity to position yourself as a thought leader in the unified communications space.

What benefits do regional user groups offer?

Regional user groups have many benefits including a venue for ShoreTel customers to network with their peers, build a customer community, and provide a place to learn about ShoreTel technologies. In addition, some user groups hold networking or social events for group members.

What happens at regional user group meetings?

While user groups will vary by group, a typical user group meeting will feature speakers who are ShoreTel subject matter experts. Group members also often present — either about their ShoreTel success or technology. Please see “meeting” section above for sample meeting agenda.

How are regional user groups organized?

ShoreTel Regional User Groups are independent organizations run by local ShoreTel raving fans who volunteer their time to run the groups. While ShoreTel promotes and supports regional user groups, ShoreTel does not own, manage, or direct them and each user group operates independently.