ShoreTel Forum


The ShoreTel User Forum is a peer-based community for our customers, partners and ShoreTel employees. To participate, all you need is your  current login and password for the ShoreTel Support site. If you do not know your login, contact your ShoreTel Partner.

Before getting started, please take a moment to read and understand our Rules & Guidelines, Terms of Usage and FAQ documents. For additional assistance, please email

Happy Posting!

Forum Rules and Guidelines
Forum FAQ

Most Recent Threads

Downlad settings
Posted by Edna Cook
SA-100 IM feature for remote users
Posted by Jebbi Blackburn
Service Time Interval (STI) slices
Posted by Scott Little
Email Delivery Option not working
Posted by peter zandvoort
Diagnostics and Monitoring tool
Posted by Andy Huynh
AA prompt indicator
Posted by Edna Cook
Pauses in speed dial
Posted by Kirk Coviello

Product Discussions

Discussions for the ShoreTel's IP Phone System and UC line of products

Discussions regarding ShoreTel's Mobility products, including Mobility client and router

Discussion on CC, ECC, agents, reporting, supervisor capabilities, and Syntellect interaction

Discussions on integrations with ShoreTel, this includes 3rd party PBX's, Call Recording, SIP devices, SIP trunking, and applications

Discussions on ShoreTel products, services, and improvements to the forums