ShoreTel Forum


The ShoreTel User Forum is a peer-based community for our customers, partners and ShoreTel employees. To participate, all you need is your  current login and password for the ShoreTel Support site. If you do not know your login, contact your ShoreTel Partner.

Before getting started, please take a moment to read and understand our Rules & Guidelines, Terms of Usage and FAQ documents. For additional assistance, please email

Happy Posting!

Forum Rules and Guidelines
Forum FAQ

Most Recent Threads

IP Phone Hang on boot
Posted by Norman Hagos
Custom Ring for 400 series
Posted by Carlos Coffey
Caller ID Masking
Posted by Philip Gosche
480g phone issues
Posted by James Caveen
valcom paging help
Posted by Ross Pickle
VM notification to cell phone email
Posted by Randy Wilhoit
Multiple DID
Posted by Randy Wilhoit
AD synch to System directory
Posted by Marc Gere
Route point destinations
Posted by Ari Piotrkowski
Making mass changes in Director
Posted by Jason Montelongo

Product Discussions

Discussions for the ShoreTel's IP Phone System and UC line of products

Discussions regarding ShoreTel's Mobility products, including Mobility client and router

Discussion on CC, ECC, agents, reporting, supervisor capabilities, and Syntellect interaction

Discussions on integrations with ShoreTel, this includes 3rd party PBX's, Call Recording, SIP devices, SIP trunking, and applications

Discussions on ShoreTel products, services, and improvements to the forums