ShoreTel Blog

Why Unified Communications Must Become Less Complex

Recently, ShoreTel's Kevin Gavin sat down with Carl Weinschenk of Unified Communications Edge and shared some thoughts in a podcast about how communications complexity continues to create a massive burden on business today. Read More...

Posted by Gina Jacobs, Senior Director of Marketing Communications on Wednesday, September 08, 2010

Contact Center Award goes to ShoreTel

Yet again, ShoreTel has earned a prestigious industry award, this time a 2010 TMC Labs Innovation Awards presented by Customer Interaction Solutions magazine for its ShoreTel 11 release. Read More...

Posted by Bernard Gutnick, Senior Director, Product Marketing on Wednesday, September 01, 2010

ShoreTel demonstrates brilliant simplicity at ILTA

Successful communication is the core of any service industry. Without it, the needs of a client can be jeopardized and customer satisfaction threatened. For the legal industry, a streamlined and custom communication system can also mean better time management and tracking. Read More...

Posted by Bernard Gutnick, Senior Director, Product Marketing on Thursday, August 19, 2010

How to Untangle: Customer Service Communications

Customer service can be a key differentiator for most companies today, and every customer, whether a person or a company, amounts to a mountain of good will—not to mention the revenue! Read More...

Posted by Bernard Gutnick, Senior Director, Product Marketing on Wednesday, August 18, 2010

ShoreTel employee joins top "Women of the Channel"

The ShoreTel team was both proud and delighted today to learn that our very own Annette Lorenz, Sr. Manager of Worldwide Channel Marketing, has been recognized by Everything Channel’s CRN Magazine as one of the top "Women of the Channel." Read More...

Posted by Tom Hamilton, Senior Director of Worldwide Channel Marketing & Development on Wednesday, August 18, 2010