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ShoreTel 11 Takes Unified Communications Reliability, Flexibility and Low TCO to the Next Level

Latest System Software Release Helps Enterprises Untangle Communications Complexity with Improved Flexibility, More Integration Capabilities, and Increased Scalability

SUNNYVALE, Calif., July 22, 2010 –ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple IP phone systems with fully integrated unified communications (UC), today released ShoreTel 11, the latest versions of its award-winning UC software.

With features such as a client for the iPhone and a distributed database, ShoreTel 11 helps large businesses simplify system management, improve reliability, and lower communications costs, and gives on-the-go workers more choice of mobile devices.

As with all previous ShoreTel releases, ShoreTel 11 is available as a free upgrade for current customers with a ShoreTel support contract as part of ShoreTel’s standard support service.

SHORETEL 11: SUMMARY OF NEW FEATURES

  • The ShoreTel Communicator client is now available for the Web and for the iPhone, allowing users to manage communications from Macintosh computers and iPhones, along with BlackBerry and other popular devices. ShoreTel Communicator for iPhone is available from the iTunes App Store as a free download.
  • ShoreTel has enhanced the already highly reliable distributed architecture of ShoreTel with distributed database capabilities. Additional instances of the ShoreTel 11 database can be installed at remote sites, helping to alleviate potential performance bottlenecks and eliminate single points of failure.
  • ShoreTel 11 offers extended legacy PBX integration capabilities with expanded QSIG support, making it easier for customers to leverage existing investments and migrate to ShoreTel’s all IP-based UC capabilities over time.
  • With the release of ShoreTel 11, ShoreTel has changed the name of its award-winning desktop application from ShoreTel Call Manager to ShoreTel Communicator to reflect the expansion of capabilities that extend well beyond traditional “calls” to include unified communications.

 CUSTOMER QUOTE

 Andrew Holowka, Senior IT, Center for Applied Research

“Our clients range from Fortune 500 companies to social service agencies, so ensuring highly responsive and flexible service is vital to the success of our business. ShoreTel 11 enables our Mac users to effectively communicate with our servers, providing our consultants with even more collaboration options and powerful communication tools. As we continue to deploy more features, we’re looking forward to taking advantage of the mobile support for the iPhone, which is something our users are already very excited about. ShoreTel’s brilliantly simple solutions are helping us meet the ever-changing, on-the-go demands of both our clients and our consultants.”

 SHORETEL QUOTE

 Kevin Gavin, Vice President of Marketing, ShoreTel

“With this latest system software release, ShoreTel takes another giant leap forward in delivering on the promise of unified communications for organizations of every size. ShoreTel 11’s enhanced distributed architecture, new iPhone client, and extended support for legacy PBX systems all drive down deployment costs and TCO, while increasing reliability and flexibility.”

 About ShoreTel, Inc.

ShoreTel, Inc., (NASDAQ: SHOR) is the provider of brilliantly simple Unified Communication (UC) solutions based on its award-winning IP business phone system. We offer organizations of all sizes integrated, voice, video, data, and mobile communications on an open, distributed IP architecture that helps significantly reduce the complexity and costs typically associated with other solutions. The feature-rich ShoreTel UC system offers the lowest total cost of ownership (TCO) and the highest customer satisfaction in the industry, in part because it is easy to deploy, manage, scale and use. Increasingly, companies around the world are finding a competitive edge by replacing business-as-usual with new thinking, and choosing ShoreTel to handle their integrated business communication. ShoreTel is based in Sunnyvale, California, and has regional offices in Austin, Texas, United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit www.shoretel.com.