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ShoreTel Debuts ShoreWare System Monitor to Ensure Enterprise Voice Quality

Solution Provides Cost-effective Monitoring of Entire Network Infrastructure for Voice Quality Assurance

SUNNYVALE, CA, December 11, 2006 - ShoreTel, Inc., the fastest growing IP PBX company worldwide and the leader in customer satisfaction, today announced ShoreWare System Monitor, a scalable, real-time network monitoring tool that provides IT managers and ShoreTel channel partners with a comprehensive view of network performance to quickly isolate problems and ensure optimal voice quality. ShoreWare System Monitor provides a monitoring capability that alerts IT the moment it detects a problem, while enabling proactive troubleshooting for improved quality of service and network availability.

Big Brothers Big Sisters of North Texas, the nation’s largest youth mentoring organization, has found that the system’s continuous monitoring of all network devices improves the visibility into their network and has helped them ensure network-wide quality of service for their pure IP communications system. “We have seven offices within our network infrastructure,” explained Sean Ryan, director of information services, Big Brothers Big Sisters of North Texas. “If there’s a problem, ShoreWare System Monitor enables us to quickly do a comprehensive network assessment and thorough analysis of our infrastructure to isolate and mitigate the problem.”

ShoreWare System Monitor delivers the perfect blend of continuous monitoring, diagnostics and alerts to provide real-time monitoring of all network devices regardless of vendor or brand, making it easy to integrate with any enterprise’s infrastructure. As a standard, SNMP-based software solution, ShoreWare System Monitor can be installed and running in 15 minutes, as it automatically recognizes every device on the network. It also provides Web-based, remote monitoring so that distributed enterprises can manage traffic at remote and branch sites.

ShoreWare System Monitor is available in two deployment models to accommodate both resellers and enterprise customers. Customers can subscribe to the product and monitor their networks directly. In addition, due to the Web-based remote monitoring capability, ShoreTel channel partners can leverage the functionality of ShoreWare System Monitor to deliver value-added monitoring services to their customers. This is ideal for smaller organizations that may not have internal IT expertise, but are eager to leverage the benefits of a pure IP communications system.

"Excellent voice quality is paramount for enterprise IP communications," said Steve Timmerman, vice president of marketing, ShoreTel. "Since more than 30 percent of voice quality issues relate to network infrastructure, it's critical to have tools like our ShoreWare System Monitor solution to ensure the performance of the underlying network. ShoreWare System Monitor is a cost-effective way for our customers and channel partners to ensure voice quality.”

Pricing and Availability

ShoreWare System Monitor is currently available. Pricing is based on a subscription model and starts at $1,750 annually for 250 network interfaces (product support included) and can scale according to company growth. For more information on this product, please visit http://www.shoretel.com/products/phone_system/system_monitor/

About Big Brothers Big Sister of North Texas

Big Brothers Big Sisters of North Texas is a volunteer organization that provides children support, guidance, friendship and fun by matching them to adult role models. The agency’s mission is to enrich, encourage and empower children to reach their highest potential through safe, positive, one-to-one mentoring relationships. Big Brothers Big Sisters serves this mission through a professional staff that carefully works with both the volunteers and the children to ensure that the experience of Big Brothers Big Sisters is dynamic, fulfilling, memorable and fun for both the children and the volunteer. For more information on Big Brothers Big Sisters of North Texas, log onto www.bbbsnt.org or call 888-887-2447 (BIGS).

About ShoreTel, Inc.

ShoreTel is the fastest growing IP PBX company worldwide and the leader in customer satisfaction. The company has shipped its groundbreaking solutions since 1998 and continues to outpace the rapidly expanding VoIP market with technological advances and sales that are doubling year over year. ShoreTel voice systems are designed to make businesses smarter, setting new standards for usability and manageability while reducing telecommunications costs. A uniquely distributed architecture extends enterprise-class voice services to every office and outpost, keeping employees fully connected wherever they go. A select, worldwide group of channel partners provide top-notch service and support. For more information, visit http://www.shoretel.com or call 1-877-80SHORE.