Implementing VoIP for small business operations

5 PM on April 24, 2013

Posted By: Jack McCarthyGoogle+ icon for profile link

Small and medium-sized businesses should make a number of considerations when implementing VoIP phone solutions.
Small and medium-sized businesses should make a number of considerations when implementing VoIP phone solutions.

While business VoIP provides many advantages to companies of all shapes and sizes, small and medium-sized businesses in particular find VoIP an attractive communication solution. In response to a recent PC Mag article that explored how cloud computing technology has impacted the VoIP industry, MyVoIPProvider was compelled to release a list of the top reasons that cloud-hosted VoIP phones are the best options for business customers.

The release discussed how many businesses are selecting hosted VoIP solutions for telecommunications, with hosted VoIP referring to voice over internet protocol solutions that are stored and delivered via the cloud. While MyVoIPProvider noted that voice customers receiving phone service through an all-internet data backup system can cut costs and add additional features to enhance communications, VoIP writer Rachel Greenberg explained that there is still a significant portion of people who either are unaware of VoIP or don't understand how it works.

"Hosted internet phone service comprises all of the functionality of a standard PBX (private branch exchange), but relocates all of the switching and line maintenance from an old fashioned in-house PBX to hosted cloud data platform," MyVoIPProvider stated. "Business owners operate and manage their PBX through a control panel on their computer. There is no cabinet or switchboard or manual operator of the old PBX setup. This means that even the smallest business can have the same fully-featured Internet phone service as any industry or global company without having to consider cost of equipment or maintenance."

Other reasons the source outlined included that hosted IP phone systems are easy to use and they allow businesses to add an unlimited number of extensions to adjust services according to fluctuating needs.

Considerations for deployment
In a recent NRGadget article, contributor Nathan Rossiter outlined a few steps that businesses should take to ensure that VoIP deployment is successful.

"When you are doing business over the phone, a clear and reliable connection is a must," Rossiter wrote. "If you are dependent on public lines, you risk experiencing interruptions to your service. These interruptions can lead to loss of sales, frustrated customers, and employees cannot properly do their job. For these reasons, many people choose to a replace or incorporate their PSTN with VoIP. Doing so will allow you and your customers to have a confidence in your ability to provide great services."

Rossiter explained that the first step is to select a VoIP solution that meets the specific needs of the company. The two main options include an IP voice system and a PBX system, and the selection should be based on budget, employee and business leader preferences and specific small business needs. Other steps that Rossiter outlined include checking the performance of the business network to make sure it is prepared to handle additional VoIP traffic and working with an IT partner to ensure that installation does not interrupt company operations.