Businesses should increase mobility solutions as use of smartphones, tablets increases

1 PM on December 19, 2012

Posted By: Tricia Stream

Companies should increase enterprise mobility solutions that allow employees to stay productive on their smartphones.
Companies should increase enterprise mobility solutions that allow employees to stay productive on their smartphones.

A recent survey by Webtorials showed that many businesses still need to improve their communication systems to include enterprise mobility features that will increase employee productivity. Just around one-third of the survey's respondents said their mobile unified communications solution is "extensive or widespread."

Fierce Enterprise Communication reported on the survey, which included responses from 200 business representatives from organizations of at least 500 employees. About 25 percent said their UC solution was in the intermediate stages of including mobile features and 21 percent said their system was limited or in its early stages.

These lagging in implementing mobile UC solutions are not optimized from a productivity standpoint and may also be losing money, Fierce Enterprise Communications reported.

"The report found that the lack of offsite UC capabilities could result in a 'productivity gap' between mobile and onsite workers, which results in a productivity loss of around 2.5 hours per week per employee," the article stated. "A mobile UC product could enable the average enterprise to recover $5,500 annually in lost productivity per employee."

The choice to include mobile features in a unified communication system would be a wise one, the article stated, as more employees are turning to their smartphones and tablets to complete work tasks. The Webtorials survey found that about two-thirds of employees are operating on mobile devices at least 25 percent of the time, and that number is only expected to grow as the number of devices in use increases.

Mobile devices increasingly used by workers around the world
Researchers at Gartner expect more than 821 smartphones to be in use by the end of the year, with more than 1.2 billion being used in 2013. And, according to the Pew Research Center's Global Attitudes Project survey, of the U.S. smartphone users surveyed, 54 percent are using the devices to access work-related information. A unified communication system makes accessing work information possible, and it also keeps that data safe from outside threats.

Using smartphones for work is also very popular abroad, with 66 percent of respondents from Spain saying they retrieve work information from their device. Spanish smartphone users reported they use their phone more for work than to access social media sites. India also beat the United States, with 66 percent of respondents using mobile devices for work. Japan, Britain, France, Germany, Italy and Turkey all had nearly 50 percent of smartphone users reporting they view work info on their smartphones.