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While many unified communications solutions have included video conferencing capabilities for quite some time, it was not until more recently that enterprise implementation of this functionality began to climb considerably.
While it is true that large businesses likely have more resources than smaller companies, cloud computing technologies have emerged as a great equalizer for contact center operations.
Businesses have been increasing their focus on the consumer in recent years, working to enhance the customer experience and foster positive interactions with the company.
Today's sales teams have a wide variety of tools at their disposal, but increasingly none are as valuable as a tablet equipped with a mobile UC system and a variety of other enterprise tools.
More businesses are discovering the value of voice-over-internet-protocol technology, or VoIP phones. By 2020, business VoIP is expected to make up 7 percent of total voice revenues around the globe, reaching $479 billion, according to projections from research group Ovum.
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