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Jul 15
Integrated Communications In The Contact Center More Important Than Ever

Help desk representatives need to be available via a variety of platforms while making sure that all channels are effortlessly interoperable.

Jul 03
Social Media Increasingly Seen As Contact Center Essential

All organizations, namely those who operate contact centers, have something to gain by embracing social media and integrating its capabilities with cloud UC systems.

Jul 01
Non-Profit Sector Enabled By Cloud Communications

Cloud unified communications are fully scalable, easy to utilize and offer a variety of features that can assist both full-time non-profit employees and occasional volunteers alike.

Jun 30
Cloud UC Deployments Satisfy Variety Of Working Styles: Part Two

In part two of this discussion, we will examine ways in which workers can exercise their newfound powers without taking them to their farthest conclusion.

Jun 30
Cloud UC Deployments Satisfy A Variety Of Working Styles: Part One

In part one of this series on meeting the varying needs of modern employees, we will discuss the requirement to have the choice to work elsewhere.

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