A Letter from ShoreTel CEO, John Combs

Photo of ShoreTel CEO John W. Combs

Customers, Partners, and Prospects:

It's no secret to anyone that we are obsessed with customer satisfaction. We are also big fans of metrics - of taking measurements - to ensure we are delivering the best product in the industry. We place equal emphasis on our customer satisfaction metrics as we do our revenue and profit. Our passion is to work with our partners to ensure that our customers are not only satisfied but delighted with our products and services.

We also make sure that our employees and partners are well compensated for delivering superior customer satisfaction. Customer satisfaction results feed into product management activities and shape how the ShoreTel solution is delivered. Customer satisfaction is not a buzzword at ShoreTel - it's the very essence that directs how we conduct business.

I have been thrilled to see how our customer satisfaction performance has been embraced by the industry, research reports, and other independent analysis. ShoreTel has clearly earned the position of Number One in customer satisfaction - just ask an existing ShoreTel customer, they will tell you!

Sincerely,
John W. Combs